Healthcare CRM Market: Rapidly Evolving Industry…… COVID-19….


The global healthcare CRM market size is expected to reach USD 17.8 billion by 2025, growing at a CAGR of 9.1%, according to a new report by Grand View Research, Inc. Use of CRM helps healthcare organization to streamline their workflow and better manage patient care. It also helps in reducing the cost and increase the efficiency.
Vitally impacting drivers for the industry include rapidly growing percentage of aging population, rise in chronic disease incidence and advancement of new technology. Demand for operational efficiency in healthcare organization, adoption of home care/ virtual care and big data revolution is also contributing to the growth of the market. According to the study by Deloitte, 62.0% of patients are comfortable with online consultation with doctor.
Shift from volume to value based care and rise of consumerism in healthcare organization is also expected to contribute significantly to the growth of global healthcare CRM space.
The global healthcare CRM market size was valued at USD 7.7 billion in 2016 and is expected to grow at a CAGR of 9.1% over the forecast period. Increasing demand for structured data and automation in healthcare organization is expected to drive the market growth. The demand for healthcare based Customer Relationship Management (CRM) is expected to get influenced by technological advances in the field of communication and Information Technology (IT).
To Request Sample Copy of this report, click the link:
https://www.grandviewresearch.com/industry-analysis/crm-in-healthcare-market/request/rs1
The rising demand of patients to get access to early treatment by means of home care, virtual care, mobile monitoring and disease monitoring applications, is expected to promote lucrative market growth over the forecast period. The market caters to various needs of both; service providers and patients (payers) such as case coordination and management, communication services, database construction, predictive services, chronic disease management, and collaborative services.
Further Key Findings From The Study Suggest:
·         Based on product, individual CRM is expected to witness lucrative growth during the forecast period owing to consolidation of hospital and small healthcare providers which would increase the focus on direct to patient marketing to attract new patients. Combination of individual and referral CRM is expected to be the leading segment during the forecast period.
·         Based on application, service outreach is expected to be the major segment during the forecast period. Case management and coordinated care is expected to show the highest growth owning to rise in demand for collaborative care.
·         North America and Europe is expected to be the major regions for the growth of this industry. Emerging regions such as Asia Pacific and MEA are expected to show lucrative growth during the forecast period owning to changing healthcare system and demand for collaborative care.
·         Few of the players in this market are IBM, salesforce.com, Siemens Healthineers, SAP, Accenture, Oracle, Microsoft, Amdocs Ltd., Anthelio Healthcare Solutions, AllScripts Healthcare Solutions Inc., NetSuite, Cerner
·         A common trend observed is the rising partnerships among market players for innovation by leveraging each other competencies. For instance, Salesforce expanded its presence in IT through the launch of cloud, with collaboration of major industry partner such as Centura Health, Philips, Deloitte Digital and Accenture.
Furthermore, changing dynamics and strategies of hospitals worldwide due to severe competition are anticipated to advance the approach of customer outreach and marketing techniques. Collaboration of government with communities of patient, provider and payer is expected to drive the growth.
Direct targeted marketing or the use of social marketing is expected to grow over the forecast period. Advantages of better integration of departments, reduced cost, increased patient satisfaction and multi-facet benefits to the administrative staff are few of the impact rendering drivers for the adoption of these systems.
Based on the type of product used by various organization, healthcare CRM market is segmented into individual, referral and combination of both individual and referral CRM. As of 2016, combination of individual and referral CRM held the largest market share. Referral healthcare is expected to be the fastest growing segment by 2025.
Individual and referral is expected to gain the maximum amount of share during the forecast period owing to changing business model and constant demand for integration between patient, provider and payer. Shift from volume to value based care is expected to drive the growth of referral CRM space. Horizontal and vertical consolidation among hospitals and individual providers is expected to have a positive impact on Individual healthcare CRM.
Browse Press Release of this report:                                                                  
https://www.grandviewresearch.com/press-release/global-healthcare-crm-customer-relationship-management-market
Grand View Research has segmented the global healthcare CRM market on the basis of product, end-use, application, technology:
Healthcare CRM Product Outlook (Revenue, USD Million; 2014 - 2025)
·         Individual healthcare CRM
·         Referral healthcare CRM
·         Individual and referral
Healthcare CRM End-Use Outlook (Revenue, USD Million; 2014 - 2025)
·         Payers
·         Providers
·         Life sciences
Healthcare CRM Application Outlook (Revenue, USD Million; 2014 - 2025)
·         Community outreach
o    Community health education
o    Service outreach/promotion
o    Financial donor management
·         Case coordination
o    Patient information management
o    Pre-authorizations/eligibility
o    Referrals
o    Others
·         Case management
o    Chronic disease management
o    Clinical trials relationship management
·         Relationship management
Healthcare CRM Technology Outlook (Revenue, USD Million; 2014 - 2025)
·         Cloud based
·         Mobile
·         Social
·         Collaborative
·         Predictive
About Grand View Research
Grand View Research, Inc. is a U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services. To help clients make informed business decisions, we offer market intelligence studies ensuring relevant and fact-based research across a range of industries, from technology to chemicals, materials and healthcare.



Comments

Post a Comment

Popular posts from this blog

Foot Orthotic Insoles Market 2026: What Will Be Changes In Investment Ratio With Opportunity Analysis?? |Grand View Research, Inc.

Image
The global foot orthotic insoles market size is expected to reach USD 5.5 billion by 2026 , according to a new report by Grand View Research, Inc., exhibiting a 6.3% CAGR during the forecast period. Growing incidence of diabetes and plantar fasciitis are expected to drive the market over the forecast period. Moreover, rapid urbanization and increasing disposable income are anticipated to propel growth in future. Technological advancements, spurred by ongoing investments in R&D, are expected to increase growth potential in the coming years. Moreover, rise in geriatric population, which is susceptible to orthopedic disorders, is impelling product demand globally. For instance, in 2017 as per the U.S. Census Bureau, the number of people aged 65 or older increased by 1.6 million from 2014 to 2015. In addition, increasing incidence of sports injuries and rising prevalence of osteosarcoma in the region has led to the need for various orthotics devices, which is expected to drive ...
Read more

A Look into Smokehouse Industry……Deep Analysis…..

Image
The global smokehouse market size is anticipated to reach USD 157.2 million by 2025 , according to a new report by Grand View Research, Inc. The market is anticipated to register a CAGR of 2.2% during the forecast period. Rising need for a healthy lifestyle has led consumers to prefer griller or barbequed food over fried food and other kinds of fast food. This trend is expected to have a positive impact on the market growth. The home care & decor industry has been witnessing inconsistent growth, since the Covid 19 outbreak. As a result of the ongoing pandemic crisis, there has been a drop in the overall performance of discretionary products such as decorative fixtures, bedding products, to name a few. The virus outbreak has, however, led to substantial growth in categories such as cleaning and hygiene products. Prominent growth in the e-commerce business is also one of the positive influences of the outbreak, wherein companies are focusing on expanding their distribution ...
Read more

A Look into Shapewear Industry……Deep Analysis…..

Image
The global shapewear market size is expected to reach USD 3.80 billion by 2025 registering a CAGR of 7.7%, according to a new report by Grand View Research, Inc. The introduction of various products according to the type of garments is expected to support the market growth in the years to come. Growing target population across the globe is also augmenting the market growth. Changing lifestyle incurs increased investment in fitness and related accessories, which has positively impacted the market growth. The clothing, footwear, & accessories industry is anticipated to witness checkered growth throughout 2020, as a result of the unprecedented supply chain disruptions caused by the COVID-19 outbreak worldwide. The expected decline in the global sales of clothing, footwear, & accessories is attributable to massive supply chain disruptions across significant export markets, including China and India. However, the industry is likely to recover over the forecast timeframe,...
Read more